Melwa

Technical Support

Help Center · Updated August 12, 2026

Melwa turns your photos into collectible AI style mystery boxes. Choose a Style Blueprint, upload or capture a photo, generate a result, and keep it in your Collection.

1. Quick Start

Sign in on the welcome screen after accepting the Terms and Privacy Policy.
On Home, pick a Style Blueprint (Cyberpunk, Retro Star, 3D Figure, or Custom).
Tap Upload & Generate, choose a photo or short video (a still frame is used for video), then wait for the result.
Save, share, or open again from the result screen. Browse past boxes in Collection.

2. Coins & Purchases

New users receive a one-time grant of 180 Coins (enough for 3 generations).
Each generation costs 60 Coins.
Coins are virtual items for in-app use only. They cannot be withdrawn, transferred, or cashed out.
Coin packs are consumable In-App Purchases processed by Apple. Prices follow App Store localization.
For billing or refund questions about a purchase, use Apple’s support channels for App Store purchases.

3. Permissions

Camera / Microphone — take a photo or record a short video as source media.
Photo Library — choose a photo or short video, and save generated results.
Tracking (optional) — used with Adjust for advertising measurement when you allow it.

You can change permissions anytime in iOS Settings → Melwa.

4. Common Issues

Generation is slow or fails — check your network and try again. Generation may take up to about 60 seconds.
Not enough Coins — open Coin Store from Home or Profile to top up.
Cannot access camera or photos — enable the permission in iOS Settings, then return to the app.
Purchase not credited — wait a moment for StoreKit to finish, then reopen Coin Store / Profile. If it still fails, contact Apple with your transaction receipt.
Want to delete account — Profile → Delete Account. This clears Collection and remaining Coins on the device as described in the app.

5. Privacy & Legal

Melwa may use cloud AI image services to create your mystery box result, and Adjust for install / campaign measurement. Details are in the Privacy Policy.

6. Contact

Need more help?

Email us at whitakeralice1986@outlook.com, or reach us through this site: https://melwa.pages.dev/

Please include your iOS version, app version, and a short description of the issue so we can assist faster.